Audio Best Practices

Audio Best Practices & Troubleshooting Tips 

Things to Check First:

  • Ensure your microphone, speakers or other audio device is plugged in and turned on
  • Make sure you click ACCEPT when your computer prompts you to allow LiveSwitch Video to access your audio  (This may be asked each time if using a different browser and will depending on your computer settings or mobile device settings)
  • Check to see if there are any other programs currently using your microphone or speakers and close those applications
  • Make sure the audio microphone image is enabled and isn't displaying with a cross through it 
  • Increase the volume on your computer or mobile device 
  • Using headphones or earbuds?  Make sure they are all the way plugged in or successfully connected to bluetooth 
  • It's you not me?  Have the person you are on the call with double check their audio settings as well just in case it wasn't you after all
  • When in doubt RESTART everything or reach out to our AMAZING Product Support Team and we will make sure to get you up and running in a jiffy
  • Last but certainly not least....Check your internet connection. Inadequate bandwidth and network connectivity issues can make for a poor online video conferencing experience. Some of the main signs of such issues include choppy audio, a video feed that keeps freezing up, screen sharing failure and extended, unexplained delays.  If you have a poor connection try turning off your video and just use audio or connect to a stronger WiFi if one is available to you.  You can always dial in to any LiveSwitch Video meeting by using the phone number and passcode provided. 
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us