Audio Best Practices

Audio Best Practices & Troubleshooting Tips 

Things to Check First:

• Ensure your microphone, speakers or other audio device is plugged in and turned on
• Make sure you click ACCEPT when your computer prompts you to allow LiveSwitch Video to access your audio  (This may be asked each time if using a different browser and will depending on your computer settings or mobile device settings)
• Check to see if there are any other programs currently using your microphone or speakers and close those applications
• Make sure the audio microphone image is enabled and isn't displaying with a cross through it 
• Increase the volume on your computer or mobile device 
• Using headphones or earbuds?  Make sure they are all the way plugged in or successfully connected to bluetooth 
• It's you not me?  Have the person you are on the call with double check their audio settings as well just in case it wasn't you after all
• When in doubt RESTART everything or reach out to our AMAZING Product Support Team and we will make sure to get you up and running in a jiffy
• Last but certainly not least....Check your internet connection. Inadequate bandwidth and network connectivity issues can make for a poor online video conferencing experience. Some of the main signs of such issues include choppy audio, a video feed that keeps freezing up, screen sharing failure and extended, unexplained delays.  If you have a poor connection try turning off your video and just use audio or connect to a stronger WiFi if one is available to you.  You can always dial in to any LiveSwitch Video meeting by using the phone number and passcode provided.