Video Quality

Video Best Practices & Troubleshooting Tips

Things to Check First:

  • Ensure your camera is turned on & plugged in 
  • Double check the video icon does not have a slash through it 
  • When in doubt RESTART everything or reach out to our AMAZING Product Support Team and we will make sure to get you up and running in a jiffy
  • Last but certainly not least....Check your internet connection. Inadequate bandwidth and network connectivity issues can make for a poor online video conferencing experience. Some of the main signs of such issues include choppy audio, a video feed that keeps freezing up, screen sharing failure and extended, unexplained delays.  If you have a poor connection try turning off your video and just use audio or connect to a stronger WiFi if one is available to you.  You can always dial in to any LiveSwitch Video meeting by using the phone number and passcode provided. 
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