Troubleshoot Screen Sharing Quality Issues

If you're getting video glitching or distortion with screen share,  there are a few different things that could be going on. Here are some first steps you can do to get everything working again!

Update Your Browser

The first thing to check is that your browser is up to date.

There are links below that walk you through updating your browser if you don't know how to:

• Google Chrome
• Mozilla Firefox
• Safari  
• Microsoft Edge - This browser is updated automatically when you update Windows

Clear Your Cache and Cookies

Next, we recommend clearing the entire browser's cache and cookies, then restarting the computer. Instructions for clearing your cache and cookies for our supported browsers are linked below:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Browser Extensions

Finally, It's not uncommon for certain third-party extensions to cause problems with certain websites. You can try using your browser in private mode. If everything works fine, then you know the extension is causing the problem. You can try to disable the extension to help resolve the problem.

If these first steps do not resolve your problems in joining a meeting, email us at help@simplyon.com and we'll be happy to help!